Magento support & maintenance agency

Empower your shop with expert knowledge

Magento is the leading high performance, scalable eCommerce solution that needs continuous attention. The best way to leverage all the Magento virtues is to put your webshop into the hands of experienced developers.

Tired of spending hours on troubleshooting your Magento store?

Are you struggling with maintenance tasks, or dealing with technical issues? Look no further! At Factor Blue, we specialize in providing top-notch Magento support services to help businesses like yours thrive in the competitive e-commerce landscape.

Why to work with us?

We hope you’re ready to, altogether, free up your time, increase profits, and ensure your Magento webshop is running smoothly. To emphasize, our team of experts has over 20+ years of proven and certified experience in delivering Magento solutions.

Not only that we develop webshops that meet our clients’ unique needs, but we also successfully handle Magento migration, development and installation of custom extensions and data integrations, long-term maintenance, and many more.

With our comprehensive range of services, including ongoing support, meticulous shop audits, and strategic optimizations, we, in short, ensure that your e-commerce operations run smoothly, efficiently, and securely.

Magento maintenance partner

Adobe Solution Partner

Our Magento services:

Magento Troubleshooting

Leave the technical challenges to us. We’ll swiftly identify and resolve any issues that may arise, of course, for the purpose of ensuring uninterrupted performance for your online store.

Magento Audit

Gain valuable insights with our comprehensive audit services. It will show the current “health status” of your environment, identifies areas for improvement and provide actionable recommendations. Not automated, but manual reviewed by certified Magento developers.

Security Services

Protect your online store together with customer data, with comprehensive Magento security services. We’ll implement robust security measures for the purpose of safeguarding your business from malware and potential threats.

Store Maintenance

Keep your Magento website in top shape with our maintenance services. From regular updates to performance optimization, we’ve got all your maintenance needs covered.

Magento Upgrades

Stay up to date with the latest features and security enhancements. Our experts will handle seamless Magento upgrades and install patches to ensure your webshop and its extensions are always running on the latest version.

Performance Optimization

Boost your webshop’s speed to deliver an exceptional user experience. To illustrate, our performance optimization strategies will help you achieve lightning-fast load times. As a result, your customers will be delighted with seamless navigation and enhanced engagement.

Migration Services

Seamlessly migrate your store to Magento from any other platform. Our experienced team will handle the entire migration process with minimal disruption to your business.

Magento monitoring

Stay ahead of potential issues that may arise with proactive monitoring of your Magento webshop. Our 24/7 advanced monitoring tools ensure that the shop is online with optimal performance, minimize downtime, monitor background tasks as well as API endpoints.

Magento technical support

Our dedicated team is available to assist you with any Magento-related queries or concerns. Count on us to provide prompt and reliable technical assistance whenever you need it. From bug fixing to installing new modules and creating new functionalities.

Retainer packages starting from €295 per month

As a Magento support agency, we offer a variety of retainer/ support packages that suit different businesses’ needs.
Retainers can contain fixed hours or choose for a dedicated remote developer/ team, all according to your demands.
Download our retainer options below, by filling in the form.

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Factor Blue support benefits

Support availability:

Guarantee uninterrupted business growth and prevent any disruptions to user experience caused by bugs or slow-loading pages. Our team is always ready to protect and maintain your Magento store, marking the beginning of your journey towards customer loyalty.

Timely security patches & updates:

As the Magento platform and its range of extensions evolves, our team ensures that your store remains up-to-date with all the latest patches and extension versions. It is important to be sure that your shop is a save place for you and your customers. After the update our internal testers will test your shop in every detail.

Swift issue resolution:

To point out, when it comes to ongoing online support, our team prioritizes immediate action. There are no “urgent issues” or those with “minor priority”. Above all, we understand the importance of swiftly resolving any issues that could impact your customers’ shopping experience.

Effective project management:

Our dedicated, Agile Scrum certified project managers are committed to keeping your shop running smoothly. Given that, whenever you require assistance, our team will promptly provide clear and comprehensive responses to all your requests and inquiries.

Thorough code audits:

Our focus extends beyond only the visible issues. Hence, we diligently inspect your shop for issues under the hood and errors that are undetected but have the potential to affect your online business. Our team will deliver an report outlining the current situation and recommending necessary improvements.

Comprehensive risk management:

We conduct daily (malware) scans and automated tests in order to ensure the optimal health and performance of your Magento shop. Benefit from the extensive knowledge and experience gained through numerous successful projects handled by our Magento developers.

Our awesome clients

They are all truly awesome. Moving along in the digital world is a joint effort. It’s an honor to work with:


  • Factor Blue is honest and has an always responsible team that understands my needs and the urgency of the challenges we're facing sometimes as business owners.

    Niels van den Akker, Zandri
  • It is easy to work with Factor Blue and its project management, you think along, and all goes very quickly and smoothly. We're a very happy client.

    Kay Janssen, Hoogenboom Mode
  • It is more than nice to have a technical partner that is proactive, takes the lead, and tells us what is possible, what the trends in e-commerce are, etc.

    Hein Schouten, Shots
  • Every time I was worried whether Factor Blue can make it or not – the team always proved to me there was nothing to worry about. I don’t think this project would work so smoothly with any other company.

    Ludo Hasenbos, Dutch Leaf
  • Choosing Factor Blue means selecting a team that not only possesses the technical prowess to bring your ideas to fruition, but also values the importance of fostering enduring relationships. Their commitment to professionalism and in-depth knowledge has transformed them from a business partner to an essential part of our extended network.

    Louis Bitic, Camfy

What our clients say

We pride ourselves on providing an exceptional service to our clients, but you don’t just have to take our word for it. Read what our clients have to say about us.

Get in touchMeet the team

Want to know more about Magento webshops?

Ready to unlock the potential of your e-commerce business? Dive deeper into the world of Magento webshops and discover how they can transform your online presence. At Factor Blue, we specialize in crafting as well as maintaining top-notch webshops that elevate your brand and boost your sales. Don’t miss out on this opportunity to explore the possibilities. Click through to the Magento open source page and let’s take your e-commerce game to the next level!

Here’s why you can trust Factor Blue for all your Magento needs:

Understanding your business

In order to create an awesome webshop for your customers, firstly, we need to understand your business. Know your future plans and determine what functionality your customers expect.

Proven Expertise

Our senior-level team brings over a decade of experience in integrating e-commerce solutions, along with optimizing performance and maximizing profits for businesses like yours.

Tailored Solutions

In truth, we understand that every business is unique, which is why our services are customized to meet your specific requirements and goals.

Streamlined Operations

With our Magento support, you can focus on growing your business while we handle the technical aspects, freeing up your time and resources, too.

Trustworthy Partnership

Above all, we prioritize building long-term relationships with our clients, offering transparent communication, prompt support, and reliable solutions.

Do you need Magento troubleshooting?

Download our Service Level Agreement and retainer options or contact us today in order to discuss how we can assist you.
Get in touch